Terms & Conditions
We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
Reference to “you”, “your” or the “customer” is reference to any person using the Website or the services of carguys.ae or any registered customer of carguys.ae. United Arab of Emirates is our country of domicile. We will not trade with or provide any services to OFAC and sanctioned countries. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. The Cardholder must retain a copy of transaction records and Merchant policies and rules. You as the User are responsible for maintaining the confidentiality of your account.
carguys.ae (referred to as “Service My Car”) is a website operated by SMC Auto Service Broker LLC, registered in Dubai by Department Of Dubai Economic Development under license number 809649. The registered address is PO Box 333761 in Dubai, United Arab Emirates.
-Vehicle Servicing Online
All our service packages online are based on service and labor charges only and do not include any parts cost. Parts cost will be additional and will be agreed and paid in full by the customer after completion of the service but prior to the vehicle delivery.
-Collection & Delivery
Please ensure you remove all your valuables and belongings before handing over your vehicle to our driver as we will take no liability on any missing items . Your vehicle will go through multiple departments involving a third party workshop. Although our workshops can be trusted we cannot accept any liability for missing items .
Payment Must be made online to secure your booking using our secure payment gateway. At the time of the booking we will only charge you for the service package. Please remember our service packages do not include parts and these incur an additional cost. Once the free vehicle health check has been carried out we will then send you the price for the parts and the price for any additional work your car requires. The service parts must be paid for but the additional work is your choice. You are free to repair your vehicle elsewhere. Visa or MasterCard debit and credit cards in AED, SAR, OMR & QAR will be accepted for payment
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
for parts you have two options at the time of booking.
Option one is that you supply your own parts, If you choose this option then please leave the parts in the vehicle on the day of the service. Please also remember with option one we cannot offer any form of warranty or guarantee for the parts you supply, we can only offer labor warranty for any service or repair work we carry out on your vehicle.
Option two is that you buy your parts from Car Guys Auto Services. We will provide you with either Genuine parts or aftermarket parts according to your affordability and budget. We recommend you install genuine parts on your vehicle as the manufacturers recommend.
Any special-order parts will require payment in advance. The parts will be ordered from the parts suppliers and the order will be nonrefundable.
The shipment of the special order parts may be delayed from the given expected delivery date due to third party logistics. Once the parts arrive you will be Notified.
-Law & Jurisdiction
The access and use of this website is only allowed for your personal, non-commercial purposes. This means this website may only be accessed and used directly by a private individual. It is strictly prohibited to access and use this website for anything other than for your personal, non-commercial purposes.
The use of this website:
- In any unlawful, fraudulent or commercial manner
- To create, check, confirm, update, modify or amend your own or another person’s databases, records or directories
- Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other ‘screen scraping’ software, process, program or system is not permitted.
You are allowed to operate a link to this website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us.
To operate a link to this website in such a way as to suggest or imply any form of association, approval or endorsement by us is not permitted.
We reserve the right to require you to immediately remove any link to this website at any time and we may withdraw any linking permission at any time.
-Speeding Fines & Accidents
From the time we collect your car to the time we deliver your car Service My Car and their Service Agents are responsible for any parking, speeding and any traffic fines. We are also responsible for any road traffic accidents that take place while your vehicle is in the possession of Service My Car or one of its agents. Any traffic fines will be reimbursed after investigation. Please email Fines@ carguys.ae and one of our advisors will contact you. In the event of an accident Service My Car or one of the agents will claim with the insurance company and if the vehicle is deemed a write off or not drivable then a replacement hire car will be provided for a maximum of two weeks (14 days) at no cost to you.
Email at service@ carguys.ae
Accounts at accounts@ carguys.ae
Mobile No: 00971-55-5031298
- Refunds & Cancellations
Refunds and cancellations will only be allowed before seven days of the service date. If you cancel anytime under seven days leading up to your service date then no refund will be provided. For cancellations and refunds please email firstname.lastname@example.org with the subject field as refund and cancellation along with your name and vehicle registration.
REFUND AND CANCELLATION –
Mohammad – X 12345
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card
Refunds will not be allowed on any promotional offers.
- SERVICE CONTRACTS TERMS AND CONDITIONS FOR CANCELLATIONS AND REFUNDS
During the first three months only a maximum of 50% will be refunded at the sole discretion of Car Guys Auto Services if no services have been utilized.
If services have been utilized then you cannot cancel the contract and no refund will be provided.
After 3 months all service contracts are non refundable until they expire.
All prices online and in quotations are excluding the government VAT at a rate of 5% as per the United Arab Emirates law. The vat will be applied to the final invoice .
This page tells you the terms and conditions on which we service your vehicle for you. Before placing a booking please read the conditions thoroughly. You agree to be bound by the conditions listed above.